Refund policy

 

RETURNS

We understand our product may not fit every ear due to the diversity of ear shapes and sizes. That’s why we offer a 100-day return policy, allowing you to try them out at your next concert, motorcycle ride, sporting event, race, club outing, workout class, flight, or any other loud activity. If for any reason you are not satisfied, returns are accepted in any condition for a refund. Please note that shipping fees are not refundable.

To initiate a return, email us at support@earos.com requesting a return and include your order number. Please do not send returns to the address on the package. Please note, we can only issue refunds if the purchase was made on our site. If purchased elsewhere, you will be subject to the return policy where payment was made.

REFUNDS

Once we receive your return, a refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since we received your return, contact us at support@earos.com for assistance.

ORDER MODIFICATIONS

We process orders quickly, so please double-check your details before placing your order. If you need to make changes, contact us immediately at support@earos.com and we will do our best to accommodate before shipping. No changes can be made after the carrier has picked up the order.

EXCHANGES

To exchange an ordered item for a different one, please see section on making a return and place a new order for the correct item.

 

WARRANTY

We will replace any defective products that do not hold up to quality standards. Please write us at support@earos.com to describe any encountered an issue and we will make it right.