SHIPPING & RETURN POLICY

 

RETURNS

We want you to be completely satisfied with your purchase from EAROS. If for any reason you are not satisfied, we offer a hassle-free return policy that lasts from one year from the date of purchase.

To initiate a return, please do not send your purchase back to the address on the box. Instead, please email us at support@earos.com requesting to return the order, and someone from our team will assist you. Please include your order number in the email.

 

REFUNDS

Once your return is received, we will issue the refund to your original method of payment. Shipping costs are non-refundable.

 

RETURN SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. When returning the product(s) you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item but we do guarantee a refund if the tracking shows delivered to our address.

 

EXCHANGES

We do not offer exchanges. If you wish to change products, the best thing to do is email us at support@earos.com for a return and place a new order.

 

WHERE WE SHIP

We currently only ship to the US and Canada. Please email support@earos.com to let us know if you would like to place an order in another country or to be informed when we will ship to your country. If our products are not available in your country, please check Amazon.

 

INVALID ADDRESSES OR FAILURE TO PICK UP PACKAGE

If any order is returned to our facility due to an invalid address, we will reship the order. We reserve the right to place signature confirmation on all reshipments to ensure it safely arrives at its final destination. 

The policy above also applies to orders which are returned to our location due to failure by the customer to pick up a package placed on hold by the shipping carrier.

 

MODIFYING ORDERS AFTER THEY ARE PLACED

We try our best to process and fulfill orders as soon as possible, which may prevent us from making changes to your order after it is placed. Therefore, we ask that you please double-check all names, addresses, order items, and other details at checkout before placing the order to confirm they are correct.

If there are any errors in the information you provided, please contact us as soon as possible and we will try our best to change it before the order is fulfilled. Once it is fulfilled, we are unable to make any changes to the order.

 

SHIPPING TIMES

Orders are fulfilled within 48 business hours after checkout.

Once the package is in the carrier's possession, we are unable to alter the shipping speed or guarantee that the carrier will deliver your order on time.

 

LOST PACKAGES

EAROS insures orders up to $100 USD of the total retail value of the order for approved claims. EAROS cannot provide refunds over $100 USD for uninsured orders.

All claims for lost or damaged packages must be filed within 15-45 days (for US shipments) or 20-50 days (for international shipments) from the last carrier tracking update. 

To file a claim, please simply email us at support@earos.com letting us know you did not receive your order and include your order number. Any requests for coverage that are sent more than 45 days from the last carrier tracking update may be denied.

Customer agrees that any reshipments will have signature confirmation included to ensure delivery.