SHIPPING & RETURN POLICIES
RETURNS
We want you to be completely satisfied with your purchase from EAROS. If for any reason you are not satisfied, we offer a hassle-free return policy that does not limit the time from when the order is placed, or the condition of the product.
To initiate a return, please do not send your purchase back to the address on the box. Instead, please email us at support@earos.com requestin
REFUNDS
Once your return is received, we will issue the refund to your original method of payment. Shipping costs are non-refundable.RETURN SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. When returning the product(s) you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item but we do guarantee a refund if the tracking says delivered to our address.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@earos.com and we will help you replace it.
WHERE WE SHIP
We currently only ship to the US and Canada. Please email support@earos.com to let us know if you would like to place an order in another country or to be informed when we will ship to your country.
INVALID OR INCORRECT ADDRESSES AND FAILURE TO PICK UP PACKAGE POLICY
If any order is returned to our facility due to an invalid address or is delivered to the wrong location due to an incorrect address submitted at the time the order is placed, a reship fee ($5-$20 depending on the weight and destination of the package) will apply to modify the address and reship it out to the correct address. We reserve the right to place signature confirmation on all reshipments to ensure it safely arrives at its final destination. Alternatively, the customer also may receive a refund after our fulfillment costs (typically $5-$20) are deducted.
The policy above also applies to orders which are returned to our location due to failure by the customer to pick up a package placed on hold by the shipping carrier.
MODIFYING ORDERS AFTER THEY ARE PLACED
We try our best to process and fulfill orders as soon as possible, which may prevent us from making changes to your order after it is placed. Therefore, we ask you please double check all names, addresses, promo codes, items ordered, and other details at checkout before purchasing to confirm they are correct.
If there are any errors in your information provided, please contact us as soon as possible and we will try our best to change it before shipping. We cannot promise any changes will be made, but will put our best effort in to make it happen.
SHIPPING TIMES
Orders are fulfilled within 48 business hours after checkout.
In general the Post Office is very reliable with delivery and shipping speeds, but unfortunately, once in a while packages may get delayed for one reason or another. We are not responsible for these delays.
Once the package is in the Post Office's possession, we are unable to speed up delivery or forward requests for the postman to deliver at a certain time of day or location. We appreciate in advance your patience and willingness to work with the Post Office in receiving your package, albeit it may not be at the time or place you'd prefer.
LOST PACKAGES
Once the package is in the Post Office's possession, we are unable to speed up delivery or forward requests for the postman to deliver at a certain time of day or location. We appreciate in advance your patience and willingness to work with the Post Office in receiving your package, albeit it may not be at the time or place you'd prefer.
LOST PACKAGES
At EAROS we take the utmost care in accurately packing our products from our manufacturing facility in New Jersey. However, after packages leave our warehouse, occasionally they will be lost, stolen, damaged or go missing while in transit to our customers.
To address this issue we offer our own shipping coverage on every package shipped at no additional cost. If any of the above issues arise, we will work with you to obtain a refund or reshipment on your package. This offer is only valid within 30 days of the marked shipped date of the package. Any requests for coverage that are sent after this 30 day period may be denied.
If the item is marked as "delivered," but the customer does not receive item, we must be contacted at most 10 days after the day the package is marked as "delivered" via tracking to be eligible for coverage. Please email us at support@earos.com for assistance.
Customer agrees that any reshipments will have signature confirmation included to ensure delivery.
