SHIPPING & RETURN POLICIES

At EAROS we take the utmost care in accurately packing our products from our warehouse in New Jersey. However, after packages leave our warehouse, occasionally they will be lost, stolen, damaged or go missing while in transit to our customers. 

To address this issue we offer our own shipping coverage on every package shipped at no additional cost. If any of the above issues arise, we will work with you to obtain a refund or reshipment on your package. This offer is only valid within 30 days of the marked shipped date of the package. Any requests for coverage that are sent after this 30 day period may be denied. 

If the item is marked as "delivered," but the customer does not receive item, we must be contacted at most 10 days after the day the package is marked as "delivered" via tracking to be eligible for coverage.

Customer agrees that any reshipments will have signature confirmation included to ensure delivery.

Please note our coverage is subject to the "Invalid or Incorrect Addresses" and "International Orders" policies below. 

INVALID OR INCORRECT ADDRESSES AND FAILURE TO PICK UP PACKAGE POLICY

If any order is returned to our facility due to an invalid address or is delivered to the wrong location due to an incorrect address submitted at the time the order is placed, a reship fee ($5-$20 depending on the weight and destination of the package) will apply to modify the address and reship it out to the correct address. We reserve the right to place signature confirmation on all reshipments to ensure it safely arrives at its final destination. Alternatively, the customer also may receive a refund after our fulfillment costs (typically $5-$20) are deducted. 

The policy above also applies to orders which are returned to our location due to failure by the customer to pick up a package placed on hold by the shipping carrier. 

MODIFYING ORDERS AFTER THEY ARE PLACED

We try our best to process and fulfill orders as soon as possible, which may prevent us from making changes to your order after it is placed. Therefore, we ask you please double check all names, addresses, promo codes, items ordered, and other details at checkout before purchasing to confirm they are correct.

If there are any errors in your information provided, please contact us as soon as possible and we will try our best to change it before shipping. We cannot promise any changes will be made, but will put our best effort in to make it happen.

SHIPPING TIMES AND INSTRUCTIONS

We promise on our end to tender to the Post Office packages in the time frame quoted and with the shipping service as stated at checkout. However, we have no control past that point as to the Post Office's shipping speed and manner of delivery. In general the Post Office is very reliable with delivery and shipping speeds, but unfortunately once in a while packages may get delayed for one reason or another. 

Once the package is in the Post Office's possession, we are unable to speed up delivery or forward requests for the postman to deliver at a certain time of day or location. We appreciate in advance your patience and willingness to work with the Post Office in receiving your package, albeit it may not be at the time or place you'd prefer. 

RETURNS

Returns must be initiated within 30 days of the marked ship date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

Please do not send your purchase back to the address on the box. To complete your return, simply email us at support@earos.com requesting to return your order and someone will get back to you within 48 business hours to assist you. Please include your order number in the email.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Shipping costs are non-refundable.

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

RETURN SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. When returning the product(s) you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@earos.com and we will help you replace it.

INTERNATIONAL ORDERS ARE TEMPORARILY SUSPENDED